You asked, we listened.
Introducing Rx-to-Go for online refills.

Clients want ecommerce convenience and you want to keep them coming back to the clinic. Get both with Rx-to-Go from CLIENT CONNECTION™. Keep refill revenue in your clinic where it belongs.

Clinic Benefits of Rx-to-Go

Retain Revenue

Retain 95% of revenue from refill product sales

Connected Convenience

Provide the same convenience as online retailers

Instant Rebates

Apply Instant Rebates with Greenline

Clients want the convenience of online shopping. You want to keep them coming back to the clinic. With Rx-to-Go from CLIENT CONNECTION™ you get both.

Easy for Pet Owners

Canine Wellness refill reminder emails for HEARTGARD® Plus (ivermectin/pyrantel) and NexGard® (afoxolaner) prescriptions will include a “Buy Now” link that queues an online refill request for those prescriptions. Clients will pay online to pick up later at your clinic.

Pet Owner Receives Email

Product is Ordered

Pickup Product at Clinic

Getting Started is as Easy 1-2-3

Follow these steps to authenticate your profile in your secure Commerce Platform

Clinic Receives Invite Email

Setup Your Commerce Platform

Get Notifications in Your Email

NexGard and HEARTGARD Plus to-go

With Rx-to-Go your clients can refill their HEARTGARD® Plus (ivermectin/pyrantel) and NexGard® (afoxolaner) prescriptions with a single click from the convenience of their Canine Wellness refill reminder emails. This easy-to-use pay onlinepick up in clinic process offers your clients the convenience they need, and you the loyalty you want.

Rx-To-Go FAQs

How is the “Buy Now” button designed to help clinics like mine?

You asked for a better way to compete with online retailers. We listened. Rx-to-Go allows you the same 24/7, direct-to-client opportunity as online retailers and pharmacies.  

The “Buy Now” button allows you to keep pharma purchases in-clinic (vs. online) and makes you price-competitive with online pharmacies by applying rebates immediately in-cart. Even better, you get 95% of gross vs. 60-80% with online pharmacy ordering and shipping. Plus, this brings easy curbside or in-clinic visits that encourage additional sales.

When you opt-in to Rx-to-Go, your pet owner’’s Canine Wellness refill reminder emails for HEARTGARD® Plus (ivermectin/pyrantel) and NexGard® (afoxolaner) prescriptions will include a “Buy Now” link that queues an online refill request for those prescriptions. Pet owners will pay online to pick up later at your clinic.

Who is eligible?

Eligible clinics must be enrolled in CLIENT CONNECTION – Canine Wellness and using Greenline Instant Rebates

The following clinic types are NOT eligible for the program at this time:

  • Clinics enrolled in PetPro Connect (even if they are also enrolled in CLIENT CONNECTION). We will be rolling out this feature for PetPro Connect hospitals at a later date.
  • Clinics enrolled in CLIENT CONNECTION Home Delivery
  • Clinics located in the states of Kentucky and Illinois
  • NHOs, Buying Groups, and clinics with multiple locations

We will offer opportunities for additional clinics to take advantage of the Rx-to-Go program in the near future

Why are we doing it?

You asked for a better way to compete with online retailers. We listened. Rx-to-Go allows you the same 24/7, direct-to-client opportunity as online retailers and pharmacies.  

The “Buy Now” button allows you to keep pharma purchases in-clinic (vs. online) and makes you price-competitive with online pharmacies by applying rebates immediately in-cart. Even better, you get 95% of gross vs. 60-80% with online pharmacy ordering and shipping. Plus, this brings easy curbside or in-clinic visits that encourage additional sales.

How does Rx-to-Go work?

When pet owners receive their monthly CLIENT CONNECTION™ Canine Wellness refill reminder email for NexGard® (afoxolaner) and HEARTGARD® Plus (ivermectin/pyrantel), the body of the email will include a “Buy Now” link. Once a pet owner clicks the link and completes their order, you will receive an email to process the prescription refill request. This email will contain a link to a secure Commerce Platform where you can review and take action on the order. This web page can be bookmarked for quick access in the future. If a pet needs to be seen in-clinic, you can call the pet owner to schedule the wellness visit. If a visit is not needed, then you set the date for at-clinic pickup of the products. When the pet owner arrives to pick-up the prescriptions, you will return to the secure Commerce Platform to mark the order as “Picked Up.” This will automatically trigger the credit card payment process through our payment partner, Stripe.

How are fees and payments handled?

Boehringer Ingelheim charges 5% of the pre-rebate total for purchases made through the “Buy Now” feature.  Stripe’s standard 2.9% credit card processing fee applies to all purchases as well. Payments are processed after you confirm in your secure Commerce Platform that the order was “Picked Up.”  It generally takes 1-3 business days for funds to appear in the account.

Does Rx-to-Go work with instant rebates?

The Rx-to-Go feature applies the current parasiticide promotional rebate in the cart so that the pet owner instantly sees the discounted price. Stripe will process this discounted price. In order to receive your rebate funds, you will need to post the transaction in your PIMS system as you would an in-store purchase using the appropriate Greenline instant rebate code.

Why is this feature worth paying 5% of the transaction?

The “Buy Now” button complements, rather than replaces, online ordering. It is embedded in CLIENT CONNECTION monthly reminder emails to ‘nudge’ refill requests. Refills are then dispensed in your clinic, rather than being mailed to the pet owner’s home. This process promotes cross-sell and additional service opportunities. Finally, online ordering usually takes 20-40% of the margin. At 5%, orders processed through the “Buy Now” button have significantly lower overhead.

Rx-to-Go is quick, easy, and puts money in your pocket.

Don’t lose another refill sale to online retailers or pharmacies. Opt-in now to activate.

Client Connection, PetPro Connect and more… Now powered by Pawru!

As an independent company within Boehringer Ingelheim, Pawru, Inc. is committed to delivering the future of digital innovation—all for the love of pets. For more information, contact support-cc@pawru.com or your sales representative.